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FAQ

We have compiled a list of frequently asked questions and answers from our customers. Please review this list before contacting us.

Inquiries Regarding Orders

What is the minimum order quantity?

We maintain a stock of over 5 million carats of diamond and CBN abrasives at all times. For items in stock, we can sell them in increments of 100 carats. For special abrasives such as coated or surface-treated products that are not currently in stock, please contact us first, as there is a minimum order quantity required for these treatments.

How much does it cost?

By sourcing directly from overseas manufacturers of ultrafine particles, we are able to consistently provide products that meet our customers' needs at the best possible prices. Additionally, if any testing is required, we will conduct it in-house or through a third-party organization and provide the results.
Please let us know your requirements.

What is the delivery time?

If the item is in stock at our facility, we can ship it the same day. If the item is in the manufacturer’s inventory, please allow approximately 10 to 14 days for delivery. However, we will first check the stock status, so please contact us and let us know your desired delivery date. Additionally, even for products we do not currently stock, we will actively consider establishing domestic inventory based on your usage patterns and future demand.

How much do the cheapest diamond (CBN) tools cost?

While we do offer products in our lowest-cost grade at approximately 6 yen per carat (24 yen per gram), we will recommend the most suitable grade based on your specific application. Please let us know your requirements first.

Inquiries About Custom Products

Can I place an order for a specific grain size?

For mesh sizes, the standard is typically based on ISO/JIS specifications; however, we can supply special sizes, such as intermediate sizes, by performing in-house screening or by requesting specific screening from the manufacturer. Additionally, for micron-sized products, you can specify the D50 (median diameter) from our extensive inventory.

Can I place a custom order for high-cut shoes designed to accommodate larger feet?

We are capable of performing high-cut processing in-house for both mesh and micron sizes. After processing, we can inspect the finished products using our in-house testing equipment and provide an inspection report.

Can you apply special coatings or surface treatments?

The coating product lineup listed on our website and in our catalog is intended as a general guide only. Please contact us regarding adjustments to coating materials and quantities. We also offer surface treatments such as acid cleaning and aqua regia treatment; please contact us for details.

Can you perform the tests I want and send me the results?

We are committed to introducing the latest testing equipment and conducting rigorous in-house quality inspections, with our top priority being to ensure our customers can use our products with complete confidence. We can provide “custom” inspection reports that include any specific tests you request, so please feel free to contact us. Additionally, for tests that cannot be performed in-house, we will arrange for them to be conducted by external testing laboratories as needed.

Inquiries Regarding Abrasive Grain Evaluation

I’m interested in learning more about abrasive grain evaluation. Would it be possible to contact you?

Through facility tours and seminars, we aim to contribute to the advancement of the industry and manufacturing operations by sharing our inspection methods with you. We are also committed to actively addressing your inspection needs, including equipment installation, so please feel free to contact us.

We are currently using a specific abrasive; do you have any alternative recommendations?

We have accumulated product data from various superabrasive manufacturers, so we can provide recommendations from our extensive lineup based on destructive and non-destructive analysis data. We can also analyze sample abrasives you provide and offer recommendations along with comparative data. (Please allow approximately 5 business days.)

General inquiries regarding abrasive grains

What is the difference between diamond and CBN?

Please refer to the section titled “What Are Diamonds and CBN?”in the Technical Information.

How are synthetic diamonds made?

Please refer to the section titled “How Synthetic Diamonds Are Made” in the Technical Information.

There are so many types of superabrasives, and I don't know which one to choose.

Please refer to the section titled“How to Select Diamond and CBN Abrasive Grains” in the Technical Information. For specific projects, please feel free to contact us; we will provide recommendations based on our experience after reviewing the workpiece and machining results.

Contact

Please feel free to contact us regarding the selection of superabrasive products or any issues you may be experiencing with your current abrasives. We will recommend superabrasive products tailored to your needs.
We also offer seminars for new employees and technical staff.

Contact us
by phone

03-6256-8833

9:30 AM–5:00 PM
*Excluding weekends and holidays